AddressTPS, an Australian-owned and operated business established in 1968, is a leading manufacturer of water quality measurement products based in Brendale, Brisbane. With a strong history of product reliability and accuracy, we are currently experiencing a period of growth and are poised to execute our go-to-market strategy for our new products. Our commitment to diversity, inclusion, ethical practices, and building lasting relationships with our customers, suppliers and employees sets us apart.
To support this growth, we are seeking a highly motivated Customer Service Representative to join our dynamic team.
As a Customer Service Representative (CSR) at TPS, you will be the front line ambassador of our company, providing exceptional service to our customers via phone, email, and in person. Your role is crucial in ensuring customer satisfaction through sales support, service, and managing administrative tasks such as raising quotes, sales orders, invoices, and receipts. Additionally, you will handle incoming and outgoing shipments, manage payments, and follow up on late payments. Representing TPS positively and professionally at all times is essential.
This is an exceptional opportunity to make an impact and be part of our exciting journey to transform the water quality measurement industry, and would suit for someone who has a science and technical background looking to move into a customer facing role.
With the following unique blend of traits and skills you will be primed to effectively support the customers:
- Technical Aptitude: Basic scientific knowledge and technical problem-solving skills.
- Strong Communication: Clear, concise communication and active listening.
- Customer-Centric: Empathy, patience, and a commitment to customer satisfaction.
- Attention to Detail: Accuracy and diligence in handling information and tasks.
- Analytical Thinking: Problem analysis and solution-oriented approach.
- Adaptability: Quick learner with flexibility to adapt to changes.
- Organizational Skills: Effective multitasking and time management.
- Collaborative Spirit: Teamwork and knowledge sharing.
- Professionalism: Dependability and positive representation of the company.
- Documentation Skills: Strong record-keeping and reporting abilities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are interested in this opportunity, please submit your resume and a brief cover letter explaining why you are interested in the position. We look forward to hearing from you!
