Ao3 Customer Service Officer

Full-time Temporary Customer Service Officer, based in Mackay QLD.

Your new company An exciting opportunity to join an integral regulatory state government body who aid in a critical support advisory role. This advisory body prides itself on supporting the Queensland community through sustainable and economic outcomes. They are seeking an experienced Customer Service Officer who values this on a full-time temporary contract, based in Mackay, QLD. 
Your new role For this government body, you will be interpreting and assisting with services such as compliance, renewal applications and general enquiries. You will be a confident individual who consistently promotes exceptional Customer Service and resilience whilst maintaining knowledge of industry-specific knowledge and systems. 
As the first point of contact for customers, you will:

Provide an efficient and accurate service for enquiries via face-to-face, phone and email. 

Be responsible for front desk duties including liaising customer information to the team whilst providing a friendly and authentic experience for both parties. 

When faced with possible down-time, you will take initiative by providing additional support in achieving and exceeding team objectives. 

Support offline duties such as outbound calls and social media objectives.

What you’ll need to succeed
To be successful in this role you will have:

Strong and friendly Customer Service experience.

Microsoft Office experience with the ability to pick up industry - specific software quickly.

Strong time management skills.

Strong communication skills via phone, email and face-to-face.

The ability to analyse and collate information in a dynamic and effective manner, utilising multiple industry-specific information systems. 

Previous experience within construction space is desirable. 

What you’ll get in return If you are successful in this role, you will gain a fantastic opportunity to work for a QLD Advisory body, on a full-time temporary contract until the 30th of June 2024, with the possibility of extension. You will join a friendly office environment, receiving an attractive AO3 pay rate + Super.
What you need to do nowChloe Ottaviano is recruiting for this vacancy. For a confidential discussion about this role, or to receive a copy of the position description, please contact Chloe Ottaviano on 07 4417 1*** or ***************@hays.com.au 
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply. 

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