AddressWe are looking for a dynamic and customer-centric Customer Service Representative with a minimum of 3 years of experience in a call centre or a similar environment. The ideal candidate will have a strong working knowledge of SAP, EDI, or CRM systems and be proficient in the MS Office suite. You will be responsible for providing outstanding service to customers through phone, email, and chat functions.
Client Details
Committed to delivering exceptional service and creating lasting relationships with customers.
Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Utilise SAP, EDI, or CRM systems to manage customer accounts and resolve issues.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to customers.
- Handle and resolve customer complaints with empathy and efficiency.
- Collaborate with other departments to ensure customer satisfaction.
- Proactively identify opportunities to improve customer experience.
Profile
Qualifications:
- Minimum of 3 years of experience in a call centre or similar Customer Service role.
- Knowledge of SAP, EDI, or CRM systems is required.
- Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong communication skills, both written and verbal.
- Ability to multitask and manage time effectively.
- Customer-centric approach with a passion for helping others.
- Comfortable working in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
Job Offer
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you are a dedicated Customer Service professional looking to join a dynamic team, we would love to hear from you!
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Carina Hosie on +61 2 8292 2205
