AddressWhat’s in it for you?
- Fantastic opportunity to join an ASX listed and fast-growing FinTech company within ANZ!
- Friendly and sociable team, modern, spacious offices with ping pong table, food and drinks
- Convenient CBD location
- Commissions and bonuses
- Progression opportunities and leadership development
- Secondment opportunities for your growth and development
About you:
- Previous experience in a phone based role with client retention experience highly regarded, open to retail and hospitality experience
- Excellent written and verbal communications skills
- An ability to maintain positive, empathetic, and professional attitude
- Ability to problem solve in a timely and confident manner
- A background in banking or financial products or a start-up tech environment
- You will be a flexible person who is able to pivot for projects
- Able to handle challening conversations occasionally
- Retentions experience highly regarded!
- If you don't have the above experience - but have a positive attitude and strong communication skills - do still apply!
- Address business customers' queries, troubleshoot issues, and ensure prompt resolution.through inbound and outbound calls, as well as emails.
- Engage with non-transacting customers, address concerns, and facilitate transactions.
- Handle customer cancellations with the aim of resolving issues and retaining customers.
- Review reports and develop action plans to proactively retain customers.
- Provide education to merchants on product features and basic terminal usage
- Office based with flexibility
Full time, permanent position for Permanent Visa holders or Australian citizens
Apply Now
If you are a Customer Service Representative looking for your new role, get in touch with Caitlin - *******@wowrecruitment.com.au 02 8320 0*** and the WOW team by clicking APPLY today
