What success looks like in this role:The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).Responsibilities and Accountabilities:
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
- Expert-Level experience Spectralink DECT-Solution
- Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.
- Experience with Operation of the OVOC server incl. patch management
- Experience with Luware Contact Center solutions
- Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
- Expert in managing Luware Attendant Console
- Environmental changes – consolidation, platform upgrades, SBC firmware and security management
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
- NV1 Security Clearance is required.
- Must be an Australian Citizen
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
- Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
- High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
- Strong understanding of ITIL.
- Strong knowledge of Microsoft PowerShell.
- 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.
- 4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
- Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
- Solid understanding of UC, VOIP, SBCs, MTRs
- Microsoft Certifications in the relevant Microsoft technologies required for this position.