AddressAbout Us:
We pride ourselves on our reputation in the industry – being the team that gets it done for our customers!
And when we say “our promise is in our name” we don’t just say it, we yell it from every department and more than that, we walk the walk to match talking the talk.
As the importer and distributor of Maytag Commercial Laundry equipment Australia wide, we take our job seriously making laundry hassle free for our customers. And we do it with a smile and having a good time.
From our new machine sales team, to spare parts and our service support team, we are committed to reliability, customer-centric service, and providing a level of service that exceeds anyone else in the industry.
And this is where YOU come in.
We're looking for an enthusiastic and dedicated sales admin and CUSTOMER SERVICE professional to jump into our team, roll up their sleeves and “get it done” to help us provide even BETTER levels of support to our customers, our co-workers and everyone in our team.
The Role:
Day to day, in your role as sales admin at Dependable Laundry Solutions, you'll be the backbone of our operations.
You'll be the support to our laundry sales specialists, processing orders received by them, booking in freight and ensure the equipment is getting to the customer in a timely manner.
Some days you’ll be talking with contractors and sending work orders for jobs needing completion, other days you’ll be invoicing out completed jobs and every day you will be communicating with our team and customers regularly via phone and email.
Key Responsibilities:
- Invoicing of completed Sales and Service jobs.
- Booking Freight and tracking to ensure jobs are delivered correctly, being the liaison between our customers and freight partners.
- Customer Service: Provide exceptional support to our customers, rapidly responding to phone and email inquiries, resolving order and freight issues, and always offering expert advice with a friendly smile.
The Person We’re Looking For:
- Customer First Focus: In everything you do, your customer is front of mind; you can point to google reviews where you’ve been name dropped for your incredible CUSTOMER SERVICE. You’re the kind of person who goes above and beyond to ensure customer and co-worker satisfaction.
- Detail-Oriented: spelling mistakes and wrong details annoy you. You know that the first step to great CUSTOMER SERVICE is an obsession with details and getting them right.
- Organised and Efficient: A quiet day and you get bored. You love having your finger in many pies to ensure a smooth customer experience. You can juggle multiple tasks, from multiple stake holders and prioritise your work to ensure the critical tasks are sorted – but, you also know when to stop and ask your leader instead of guessing.
- Excellent Communicator: Phone, Email, In Person, Carrier Pigeon, Smoke Signal… If attention to details is the first step to CUSTOMER SERVICE, you know the second step is surely incredible communication – no matter how you are communicating, you are clear, concise, provide benefit to the customer and always do it with a positive tone.
- Team Player: We’re a small team, covering a big country. We all need to have each other’s back, be thinking 1 step ahead for each other and know that nobody will ever let anyone else down. Team Player, need we say any more?
How to Apply:
Ready to join the best team in the Commercial and Industrial laundry equipment industry?
Think you’re exactly the kind of person we’re looking for? Oh, and you want your birthday off every year and a free washing machine of your own after a few years with us?
Hit the APPLY NOW button below.
Attach your resume and let us know in your cover letter exactly how you’re the kind of person we’re looking for. Applications without a cover letter will be discarded.
