Customer Service Shift Supervisor

Customer Service Shift Supervisor
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Canberra
Employment type
Permanent
Department
Customer Relations
Deadline
2024-03-07
You already applied for this job.
Candidate profile (title) Our team within IKEA
Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Key responsibilities (title) What you need to know
Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $28.64 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent Full-time, 76hrs/fortnight.
• The internal job title for this role is Customer Coordinator
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

Team vision ( title) About this work area
Team vision (text) As Customer Service Shift Supervisor your responsibilities will include, but are not limited to:

• Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
• Supervising the daily operation of the team to ensure a positive customer journey.
• Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
• Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
• Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
• Recording information accurately in the relevant systems to make improvements to the customers' future shopping experiences.

Let's connect Who you are
Let´s connect As Customer Service Shift Supervisor, you are:

• Passionate about the customer experience and home furnishings.
• Able to remain calm and assertive under pressure.
• Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
• Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.

Local section (title) We need people like you
Local section (text) At IKEA, work is so much more than a job. Come join us!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!