Address Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Customer Service Team Leader to join the team. Duties and Responsibilities:
Managing post-purchase customer cases raised on social channels end-to-end adhering Samsung guidelines ie. Scripting and posting.
Provide outstanding customer experience by communicating clearly, being empathic towards the customers situation and acting in a professional manner at all times.
Follow up on any open cases and ensure customers are being updated daily.
Create and execute improvement plans based on dissatisfied customer feedback
Implementation of process changes or updates with relevant team members
Training and coaching of relevant Service processes and systems as required and reporting and scheduling major training sessions with Service L&D Team
Decision making for customer remedy based on individual customer scenario aligned with Samsung company policies
About YOU:
Minimum 2 years face to face Customer Service experience and preferable complaints handling experience
Proficiency with MS Office applications
Experience with Social Media platforms (desirable)
The Benefits:
Generous discount on company products
Access to discounts and special promotions with retail partners
Hybrid working arrangement 4 days in the office 1 from home
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking
Contact Juma on 0413 051 365 for a confidential discussion or APPLY NOW via the link
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