Customer Service Team Leader

Enovis Corporation (NYSE: ENOV) is an innovation driven medical technology company committed to creating a future of better care through groundbreaking products, software and solutions that help patients achieve extraordinary results.

This is a fantastic opportunity for a Customer Service Team Leader who will be responsible for leading and co-ordinating the Customer Service team in order to drive excellent Customer Service. Working in a successful and collaborative team, the Customer Service Team Leader will work closely with local and national Operations and Sales teams, with touch points across the whole business.

At Enovis we are focused on Creating Better Together!

WHAT’S IN IT FOR YOU?

• Free on-site parking.
• Paid parental leave including 12 weeks paid leave + superannuation for the primary caregiver.
• Training & career development opportunities.
• Flexible working arrangements.

WHAT IS THE ROLE?

• Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
• Provide clear and accurate information about our products and services.
• Ensure customer’s records are accurate and up to date.
• Communicate and coordinate with internal departments and follow up on internal customer interactions.
• Resolve customer queries and evaluate all relevant information. 
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions and record details of action taken.

WHAT EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?

• Experience within the healthcare, pharmaceutical or medical industries advantageous.
• Minimum 2 years’ experience in a similar role
• Strong Customer Service orientation with excellent communication skills.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to multitask and prioritise tasks effectively.
• Excellent written and verbal communication skills.
• A keen attention to detail and strong administration skills.
• Flexibility and adaptability to thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to problem solve and a solution focused approach.
• Proficiency in using computer applications and systems.

What you'll get in return
You'll receive a great salary package, excellent working conditions with hybrid working model and the potential for career growth within a large organisation of professionals. You will also have access to free on-site parking, 

Enovis is proud to be named one of 'The Healthcare Technology Report's Top 100 Healthcare Technology Companies of 2023!' 

At Enovis we value diversity, equity and inclusion. We are committed to providing working environments where everyone is included and treated fairly and with respect. 

For more information, please visit https://ourpurpose.enovis.com.