AddressYour new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role
We are seeking a skilled and experienced Accident Replacement Vehicle Claims Team Leader to join our dynamic team. As the Team Leader, you will be responsible for overseeing a team of claims specialists who manage accident replacement vehicle claims efficiently and effectively. Your role will be pivotal in ensuring exceptional Customer Service, adherence to company policies, and efficient claims processing.
Key Responsibilities:
- Lead and manage a team of accident replacement vehicle claims specialists, providing guidance, training, and support.
- Monitor and evaluate team performance, ensuring productivity and quality targets are consistently met or exceeded.
- Handle escalated customer issues and complex claims situations, demonstrating effective problem-solving skills.
- Develop and implement strategies to optimize claims processing efficiency and improve customer satisfaction.
- Collaborate with other departments such as legal, risk management, and Customer Service to resolve issues and improve processes.
- Maintain up-to-date knowledge of industry regulations and best practices to ensure compliance.
- Prepare regular reports on team performance metrics and KPIs for management review.
- Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns, and foster a positive work environment.
- Assist in recruiting, hiring, and training new team members as needed.
What you'll need to succeed
- 2+ years’ experience in a Customer Service Team Leadership role
- Strong leadership abilities with a track record of motivating and developing teams
- Experience within the insurance or credit hire industry is an advantage
- Excellent communication and interpersonal skills, with the ability to interact effectively at all levels
- Analytical mindset with the ability to interpret data, identify trends, and implement improvements.
- Ability to work well under pressure and meet deadlines.
- Adaptability to changing priorities and business needs.
- Commitment to delivering outstanding Customer Service.
- Understand location needs using sales/hire reports and assessing departmental results, to create specific actions directly related to business development and growth, consistently across all allocated locations.
- An understanding of logistics within the motor trade, including spare parts/smash repair/dealerships would be an advantage, but not a requirement.
What we offer
- Competitive salary package
- Hybrid working environment
