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Form of workWe’re a band of rule-breakers and pioneers, committed to making the world a safer and more beautiful place – and having fun while we do it. O&M are the original pioneers of clean colour technology (CCT) and ammonia, PPD, resorcinol free haircare. We are creating a ‘clean luxury’ movement for the world, made, with love right here in Australia. O&M is Made for Originals with original thinking and we'd love for you to join us!
About the opportunity
We are looking for an experienced Customer Service Team Leader to join our small but mighty team and lead the way in delivering exceptional support to our customers all over Australia. As Team Leader, you'll foster a collaborative environment and guide your team to exceed customer expectations, ensuring satisfaction and loyalty.
Areas of responsibility include:
- Direct the Customer Service team with priorities and ensure all enquires are handled in a timely manner.
- Oversee the phone operations of the Customer Service team
- Process customer orders from inbound phone calls and emails
- Modify and update sales orders from the sales reps when requested
- Oversee and complete daily processes as required including Order Fulfilments, Order Releases and other tasks
About you
To be successful in this role, you’ll need to enjoy working in a fast-paced environment and have a minimum 2 years' experience in a Customer Service leader role handing inbound/outbound calls and emails.
Other important skills and experience include:
- Experience using NetSuite or similar Oracle ERP.
- Excellent communication and interpersonal skills, both verbal and written
- Problem-solving and decision-making skills to handle customer issues
- Customer-oriented and results-driven mindset, to ensure customer satisfaction
- Knowledge of Customer Service best practices
- Ability to work under pressure, multitask, and prioritize tasks
- Attention to detail and accuracy in handling customer data and records
Benefits
- Generous product discount
- Be-me days for personal wellness and self-care.
- Fun team events to foster collaboration.
- Fabulous bright office space in Redfern, close to public transport.
If you are ready to join our team, then please send your resume and cover letter outlining why you feel this role is right for you. Join us on this exciting journey as we redefine beauty in the haircare industry!
