AddressHusqvarna Australia is the market leader in the supply of diamond tools, equipment and accessories to the construction industries. We design, manufacture and distribute one of the largest ranges in the world - Husqvarna Construction Equipment.
Are you an enthusiastic and energetic person with exceptional people skills? We are seeking a Customer Service Team Leader who embodies a natural talent for connecting with others and fostering a positive team environment to join the Construction Division within Husqvarna Australia.
A hybrid role, this full-time position will be split between Wetherill Park - Sydney and Tuggerah - Central Coast with the ability for WFH negotiable.
You will be responsible for:
- Leading, motivating and coaching a small team to deliver consistent high-quality support to Customers and Staff, and achieve team goals and objectives to ensure buy-in and ownership of the Construction Products business and its objectives.
- Monitor, prioritise, action and distribute incoming workload to ensure optimum team availability and response times, ensuring daily orders and service levels are managed to exceed customer expectations and targets.
- Improve overall customer satisfaction by coaching the team to ensure accurate sales order processing and information delivery.
- Assess & evaluate service performance and areas of opportunity and improvement.
- Identify and provide feedback to Marketing, Sales and Supply Chain teams on issues or trends impacting service delivery and customer satisfaction.
- Participate in Construction team meetings to ensure effective and up-to-date communication.
- Liaise with Tech Support and marketing teams ensuring update up-to-date information is accessible to external and internal customers.
- Identify performance development needs and develop training plans of the team/individuals and provide an environment that encourages personal and professional development opportunities for team members.
- Review and further develop an outbound call function to increase sales in key products.
Your Profile - skills and experience:
- 2-3 years recent and relevant Customer Service leadership experience
- 5 years' experience in a Customer Service, sales or marketing environment,
- Experience in inbound and outbound call functions
- Demonstrated people leadership and development skills.
- Proven financial and commercial understanding
- A personable approach and ability to build rapport that will empower you to bring out the best in your team.
If you thrive in a fast-paced environment and possess the ability to inspire and lead others, we'd love you to join our team and take the lead in delivering exceptional customer experiences.
At Husqvarna, we encourage an inclusive working environment and strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and thereby, our customers.
Husqvarna Australia Pty Ltd is an equal opportunity employer and all appointments are based on merit.
Last date to apply:
21 March 2024
