Address
Form of workAre you interested in joining a growing global organization? Becoming part of Connell Caldic means working on inspiring solutions in the food, pharma, personal care or industrial formulations markets. Connell Caldic is the largest marketer and distributor of specialty chemicals and ingredients in the Asia-Pacific and the third largest on a global scale. With our intimate market knowledge and our creative approach, we provide our business partners with unlimited opportunities to grow their businesses. Connell Caldic provides its customers with the highest calibre technical expertise and access to our extensive global network.
Caldic is active in 43 countries across Europe, Latin America, North America and Asia-Pacific and has approximately 3000 employees. We strive for commercial, operational and service excellence across our business. “Because we care”, at Connell Caldic diversity matters, and we practice a culture of inclusivity where employees feel valued, respected, and supported no matter their background. By making everyone and every voice matter, we create an environment where each individual’s strengths are cultivated. Connell Caldic employees have an opportunity to be their best-selves and make a meaningful contribution – each and every day – to our customers and suppliers who depend on us, and to our colleagues we work with everyday.
- Great opportunity to join an inclusive, collaborative and growing global organisation
- Become part of an ethical, values driven company who genuinely cares about their people and the greater communities we live in
- An opportunity to work and develop your career with an experienced and friendly team in a fast-growing, successful organisation
Background to the role:
We are currently seeking a suitable individual to join our dynamic Customer Service Team at Connell Caldic. This role works closely with the Shipping and Purchasing Team to support the overall Customer services team with placing and managing customer orders from start to end. This role is responsible is to ensure an efficient logistics process in dealing with warehouses and freight companies. Based in our Cheltenham office in Melbourne, this is a full time permanent role with the opportunity to work in hybrid arrangements and have great potential for future growth.
Responsibilities:
- Input all new Sales Orders into JDE & email sales contracts to customers for order confirmation
- Coordinate shipping schedules with sales and customers
- Coordinate logistics with freight companies & warehouses
- Secure delivery schedules to meet required inventory demand
- Assist customers with routine problem solving relating to order discrepancies, stock availability and price
- Effectively follow-up communications with all relative parties involved
- Coordinate and ensure proper filing of local documentation and declarations as needed
Candidate attributes required:
- Previous experience in a Customer Service Role (preferably in specialty chemical distribution or a similar industry).
- Previous experience in dealing with customer orders, third party warehouses, freight and courier companies
- Knowledge of operational process in supply chain and sales is not essential but highly preferable
- Attention to detail and accuracy.
- Superior skills to build strong and positive relationships with external and internal customers
- Excellent organisational, interpersonal, Customer Service and communication skills
- An outgoing "can do" personality and flexible, collaborative approach to work
An attractive salary package and bonus scheme, as well as access to the ConnellCaldic Academy for training and development opportunities, will also be offered.
Only candidates with current eligibility to work in Australia need apply.
Agency CVs will also not be accepted for this position.
