Address
Form of work
SalaryThe Offer
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
- A role that offers a breadth of learning opportunities
The Job
Responsibilities:
- Email/Tickets processing, testing, and troubleshooting according to provided documentation and training;
- Dispatching tickets to various functional customers teams;
- Ongoing learning and staying up-to-date on all relevant products and technologies;
- Providing phone support, Zoom 1:1 meetings for end customers;
- Proactively identify issues that may affect customers and escalate them for resolution
The Profile
Our expectations:
- Fluent in English and German; other languages is a plus to effectively liaise with the stakeholders of the region.
- Experience in a Customer Service environment or an international business setting
- Experience in the SaaS industry is a plus!
- SaaS sales experience is a plus!
- Basic tech knowledge
- Onboarding of new/retaining old customers is a huge plus!
- Knowledge of CRM, Chat, and Email communication tools used to provide support for customers
- customer-centric approach in work and communication
- Willing to accept new challenges
- This position requires your own equipment (PC or laptop, web camera, etc.)
- Excellent internet connection
- Commitment to goals and objectives
Work format: independent contractor, CET
The Employer
Our client is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.
