Customer Service / Warehouse Assistant

The Little Potion Co is growing again!

We welcome applications for a Customer ServiceWarehouse Assistant to work at our new warehouse in Melton, Victoria. This newly created role will be an important addition to our small ecommerce business, ensuring customers receive the best possible experience when shopping online with us. We are looking for a heart centred individual with a customer focused mindset and someone who is willing to adapt and grow with us and our team. 

The Little Potion Co creates Mindful Magic potion kits for children. We manufacture our products on site and sell via wholesale and retail channels. This is a unique role in a workplace that is different and fun within a hardworking team. We seek someone to fill a full time position, with varying roles. You will need to be available to start at or before 8am Mon-Fri but hours per day can be flexible.

Job roles will include:

• Maintaining relationships with retail and wholesale customers
• Replying to enquiries via email and other channels
• Order packing and processing
• Stocktake and ordering of materials
• Ensuring the team are kept up to date with issues and enquiries, ensuring all order updates are communicated efficiently
• Jumping in to help with production when needed

Your skills and experience:

• Excellent written & verbal communication
• Previous experience within retail, admin and/or Customer Service roles. Ecommerce experience would be advantageous.
• Empathy and understanding when dealing with customers and team members
• Demonstrated interpersonal skills and proven ability to build and maintain relationships
• Demonstrated ability to multitask and prioritise workflow while working in a fast-paced environment
• Demonstrated ability to work collaboratively and independently
• Be comfortable with making phone calls, communicating via live chat, email, and telephone communications
• Ability to learn new online programs easily
• Exceptional organisational and time-management skills, analytical and problem-solving skills
• Knowledge of ACCC and Consumer Law Guidelines
• Experience with Google Workspace, Shopify, Faire, Sellercentre, Starshipit, (or any other shipping platform) would be advantageous

Please send your resume to *****@thelittlepotionco.com.au with the subject line Position Available. You must include a cover letter outlining what you could bring to the team. Any applications without a cover letter will not be accepted.

Feel free to contact us via email before you apply if you have any questions about the position or if you're on Instagram, send us a DM @thelittlepotionco

Applications close Sunday 31st January 2024 but we may interview earlier if we find a good candidate so the earlier the better!