Customer Services Manager-Health Professional Officer Level 4

Employment Type: Full Time, Permanent
Classification: Health Professional Level 4 (PN 21734)
Salary: $114,928- $123,710 (Plus 11.5% Super)
Location: Canberra Health Services
Section: Pathology
Closing Date: 5 April 2024
What can we offer you:

• City living without the traffic - click here to see why you should live in Canberra.
• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• 11.5% Superannuation.
• Reimbursement of relocation expenses for interstate candidates (subject to review and approval).

About the Role:

ACT Pathology is a division of the Canberra Health Services with laboratories located at both the Canberra Hospital and North Canberra Hospital operating 24 hours, seven days a week all year round. Pathology provides diagnostic and consultative services to medical specialists and general practitioners and their patients in hospital and in the community.
Customer Services, ACT Pathology is responsible for the collection of pathology samples from patients within Canberra Hospital, University of Canberra Hospital, National Capital Private Hospital, North Canberra Hospital, and within the community through the outpatient collection centres and home visit service. The Customer Services Manager is responsible for the ongoing operations of the department ensuring service needs are met, providing a liaison with specialist and general practitioners within the community, ensuring quality downloading of results and producing current client information, ensuring website is up to date.
For more information regarding the position duties click here for the .
Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

To Apply:

Please submit a copy of your CV along with a cover letter or 2 x page pitch responding to the Selection Criteria listed in the position description.
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.
Our Vision: creating exceptional health care together
OurRole: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
Canberra Hospital Expansion Project - CHS is constructing a new critical services building called 'Building 5' which is a 44,000sqm nine storey building specifically designed to deliver state-of-the-art acute clinical services at the Canberra Hospital. Building 5 is the largest healthcare infrastructure project undertaken in the Territory's history and it represents the largest clinical and operational change program to ever be implemented by Canberra Health Services. Building 5 integrates with a number of existing buildings at the Campus including Building 1 and Building 2, to facilitate a seamless public thoroughfare, patient transportation and back-of-house logistics distribution.
North Canberra Hospital - As of 3 July 2023 Calvary Public Hospital Bruce transitioned to CHS and became North Canberra Hospital. The transition will deliver a health system networked under one provider and will provide increased workforce opportunities for staff at both CHS sites. The ACT Government will be building a new northside hospital on the existing hospital campus in Bruce to meet the growing health care needs of our community, with construction to commence mid-decade providing more beds, increased services, and increased career opportunities.
If you would like further information regarding this opportunity, please contact Louise Hyndes at (02)-5124 6031