AddressWho we are:
We're proudly one of Australia's premier LED and Electrical suppliers, igniting the industry since 1996! Our passion fuels our mission to cultivate a company culture that celebrates diversity in every shade, embraces the essence of family, and is all about the people. And guess what? This isn't your run-of-the-mill office setup – we work differently, and we're proud of it!
Why should you join us? Here's the scoop:
1. Lively and fun environment: Get ready for a casual and relaxed atmosphere complete with free coffee and a fun office vibe.
2. Collaborative and close-knit team: We're all about teamwork and camaraderie, with a focus on bonuses to keep everyone motivated.
3. No weekends: Say goodbye to the Monday blues – our workweek runs from Monday to Friday, 8.30 am to 4.30 pm.
4. Lots of support available: Need a hand? Our skilled and approachable team is here to help whenever you need it.
5. Never be bored: Prepare for a thrilling ride! You'll be part of a high-performing, fast-paced team where every success is celebrated.
About the Role:
This position offers an excellent opportunity to advance your career in customer service, with comprehensive training provided. You'll be responsible for providing top-notch after-sales support to our valued client base. But it doesn't stop there; we don't just teach you service skills; we also equip you with the tools to sell service solutions effectively to customers.
Key responsibilities include, but are not limited to, answering sales and service inquiries, upselling products, handling warranty claims, managing inquiries and tracking orders.
Our client base primarily comprises 8000 tradespeople, and this role is all about providing them with exceptional service and demonstrating your outstanding customer service skills.
About You:
- You embody a can-do attitude, embracing flexibility, resilience, and positivity with a healthy dose of fun.
- You're eager to contribute to a diverse team.
- Your social skills shine as you effortlessly build rapport with others.
- You're not one to shy away from challenges; instead, you tackle them head-on with initiative.
- Your keen eye for detail and knack for problem-solving set you apart.
- With a minimum of 2 years' experience in a similar role, you bring valuable expertise to the table (exposure to retention and/or managing customer complaints is desirable but not essential).
If this sounds like you, get in touch!
