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SalaryAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our team as a Customer Solutions Specialist in a leading WA metro electricity retailer, offering assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, billing concerns, and overseeing processes like payment plans, direct debits, and meter readings.
Key Details
29th January 2024
Monday to Friday 7am to 7pm Rotating Roster (No weekends or Public Holidays!)
Multiple Full Time and Part Time (20-30 hours per week) Positions
Location: 2/8 Davidson Terrace Joondalup WA
Hybrid (2 days office 3 days at home) working model after nesting period and meeting KPI’s
Australian Based Role
Key Responsibilities
Handle inbound and outbound contacts (as required) within the required time frame
Arrange payment plans
Manage Customer Direct Debits
Meet required standards of quality
Meet attendance requirements in line with contract and company policies
Others KPI’s as required
About you
Whether you're new to customer service or contact centers, we value your diverse background. Your ability to build genuine connections over the phone and uphold compliance standards is what sets you apart. The commitment to delivering exceptional experiences, even in navigating complex inquiries, is inherent to you. Your adaptability and willingness to learn make you a welcome addition to our team. Tech-savvy and an active listener, you seamlessly multitask between systems.
What we can offer you
Comprehensive paid training
Diverse and inclusive work environment, where our collective strengths empower us.
Unlimited access to a trusted mental health and wellbeing platform.
Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.
Our promise to you
There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
