Customer Solutions Specialist

The Company
Our client are a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be apart of a global company.

The Role 
Part of the Customer Service team, you will be handling enquires, complaints & escalations, with your duties including but not be limited to:

• Manage the case from beginning to end with a proactive approach
• Proactive engagement on the ownership lifecycle of their vehicle (inbound and outbound)
• Attend to customer complaints, ensuring these are positively resolved within a timely manner
• Provide fast speed of response to customers through any channel, in line with KPI expectations

Hours: Monday to Friday 8:30am-5:00pm (WFH available)
Hourly Rate: $33.96 per hour + super
Temp Ongoing: Potential to go permanent for the right candidate 
Location: Norwest Business Park, 2153 - free parking available on-site

To be successful in this role you will have:

• Previous experience dealing with high volume complaints/escalations is a must (can be in person or in a call centre environment)
• Excellent verbal and written communication skills 
• Call centre experience desirable 
• Ability to meet and exceed KPIs

Key attractions:

• Prove yourself, and they will create a permanent role! 
• Ongoing training and opportunities for career progression. 
• Enjoy being part of a company's social events such as BBQ's, company dinners and fun activities. 
• Lots of company recognition for good performance.
• Employee Advantage program (providing employees with competitive benefits such as vehicle benefits, family friendly benefits, and access to discounted benefits).

APPLY NOW!