Customer Relationship Specialist

Have a knack for thinking outside the box? Love helping customers and want to start the New Year with a rewarding and challenging role? If so, please keep reading!
  
Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012 by our Co-Founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.
  
With huge growth plans, we are now seeking like-minded individuals to join our team as a Customer Relationship Specialist, working in our Parramatta office.
  
As a Customer Relationship Specialist (CRS), your role will entail:

• Managing your own portfolio of accounts
• Locate and establish contact with our customers, building rapport and ensuring we are compliant with relevant acts/guidelines
• Investigative searches, bring out your inner private investigator 
• Skip trace to locate and contact customer
• Strategising and negotiating positive outcomes for all parties

  
The perks and benefits:

• No prior experience needed, we will provide all training and support along the way (including three weeks PAID training)
• Parramatta location close to all public transport, parking, shops, cafes and dining precincts
• Internal Seniors Pathway career progression – we look to promote internally first every time
• A competitive base salary, uncapped monthly bonuses, paid quarterly bonuses – HUGE earning potential
• A performance-reward based culture – award celebrations and team outings to recognise achievements
• Join a rapidly growing business, with three high performing teams in Parramatta, Hurstville and Gosford 
• Great work culture, working alongside a high achieving, diverse and fun team
• Join a company that values wellness! Access to 24/7 massage chairs, fresh fruit, weekly onsite pilates and yoga classes, prayer and reflection rooms and more!
• Smart casual dress code

  
About you:
No previous collections experience required, we provide on the job training with ongoing support, development, and coaching. However, the successful candidate will have:

• The ability to work in a high-volume call centre environment in both an inbound and outbound setting
• Previous experience in financial services, banking and/or call centre roles are highly regarded! 
• Results driven and motivated to achieve targets
• Computer literacy skills
• Excellent verbal and written communication skills
• Enjoys problem-solving, lateral thinking and thinking ‘outside the box’
• Need to be determined, driven and motivated to succeed 
• Inquisitive and enjoy investigating, building rapport and negotiating
• Being open, honest and having a strong work ethic
• Ability to always remain professional, respectful, and cooperative
• Comfortable learning new systems and ways of working

  
Essential Criteria

• Must be available to attend a 3-week in-house PAID on the job training induction full time Monday – Friday 8.30am – 5.00pm in our Parramatta office
• Note this is a full time position - work hours are Monday to Friday 8:30am - 5pm

  
If this sounds like the role for you, please apply today! Please note only shortlisted candidates will be contacted. 

As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer.

Complete Credit Solutions is committed to protecting the privacy of your information, for more information please refer to https://jobadder.com/privacy-policy/
Call us on 02 8898 0*** if you have any questions.