AddressWe have a great new opportunity for a Customer Solutions Specialist to join our Customer Solutions team, based out of our Preston, VIC office!
About the role
In this role, you will have the chance to execute processes and plans aimed at delivering exceptional customer service that meets and exceeds the expectations of both customers and consumers.
Your key accountabilities will include:
- Execute plans and processes to boost customer satisfaction.
- Embrace continuous improvement through feedback and engagement in improvement activities.
- Manage inquiries via various channels like email, incoming calls, messaging, and social media.
- Handle inventory management tasks such as processing orders, managing back orders, processing returns, and handling warranty inquiries.
About You
You pride yourself on your passion for business development and sales tenacity. You’ve honed your skills in customer service and you’re a talented communicator with great skill for being organised and showing attention to detail.
In addition, you will bring:
- Strong computer literacy particularly in Excel for reporting and data manipulation and the ability to learn new computer systems.
- The ability to work effectively within a team environment.
- Strong administration and time-management skills.
- Possesses keen attention to detail, ensuring accuracy and precision in tasks.
- Demonstrates a quick learning ability, quickly grasping new concepts and processes.
- Have excellent communication and interpersonal skills.
- The ability to thrive in a fast-paced environment with a small, collaborative team.
- The ability to build rapport with all stakeholders with great interpersonal skills.
- An understanding of warehousing, order picking or receiving is advantageous.
Who we are
IsAlbi are a leading supplier to the Homewares and Lifestyle industries across Australia and New Zealand.
We source and distribute in-style, on-trend and fun product ranges to customers and retailers of all sizes, offering them a unique buying experience with an extensive range of products within each of our categories; homeware, kitchenware, lifestyle (gifts & toys), and artificial flowers and plants.
Our collections are sophisticated, intimate and adaptable. We work with a long list of amazing brands including Amalfi, Davis & Waddell, Grand Designs, Is Gift, Jellycat, MasterPro and Rogue.
IsAlbi have two offices and one warehouse in Australia. Our Head Office is based in Sydney, with our second office and warehouse based in Melbourne’s Northern Suburbs.
Why work with the IsAlbi team?
We offer a collaborative, dynamic and friendly environment where you can truly make a difference to the Homewares and Gifting industry. We value a sense of creativity, innovation and fun whilst encouraging a sense of team and integrity in all of our work.
IsAlbi understands that great work can be done both from the office and from home. We offer the opportunity for a hybrid working model.
In addition to working for one of the biggest wholesalers in the market, with beautiful products that sell themselves, you will also have access to generous staff discounts.
If you think you can make an impact to our business, we would love to hear from you!
