Customer Success Consultant

About Cox Automotive

Cox Automotive Australia is a subsidiary of Cox Automotive US, the world’s largest automotive services and technology provider. Our local team of almost 600 team members work with automotive manufacturers, as well as an array of automotive dealers and with the corporate and government fleet sector. Our brands in Australia & New Zealand include Manheim Auctions (passenger, industrial and salvage), Kelley Blue Book, Sell My Car, and digital retailing solutions including LeadDriver and Xtime.

The role

Our high-performing and collaborative Customer Experience (CX) team is the heartbeat behind ensuring we provide a friendly, efficient and effective customer service to all of our clients. Playing a crucial role as a Customer Success Consultant, you will be the first point of call to handle technical questions and provide expert support to enable our clients to better connect with their customers.

Based at our office in Eagle Farm (QLD), our CX team operates Monday to Friday between 8am to 4pm for email and on call support.

Skills & Experience:

• A passion for technology and customer service
• Customer Service experience via different mediums (phone, email, Zendesk, etc.)
• Previous experience with data aggregation, file transfers and word press
• Ability to learn new systems and processes quickly
• Exemplary written and oral communication skills

Desirable but not essential:

• Previous experience within a Tech Support/SME role
• Previous experience using Zendesk Ticket Management software
• Jira and/or SQL knowledge
• A passion for or understanding of the automotive industry

What’s in it for you?

• A fantastic entry-level position to kick-start your career within our customer experience team
• Initial and ongoing training on our systems and processes across multiple platforms that allow you deliver superior customer service
• Hybrid work arrangements available post completion of training
• Configuration, maintenance & ongoing support of all Dealer Solution Products to our customers
• Internal software and systems testing
• Monitor in-house systems to ensure all tasks are processed accurately in within allocated timeframes
• The opportunity to use of your analytical ability to analyse and resolve any problems reported by customers
• Ongoing development and an opportunity to cross-train and continually support and learn other areas within the team
• Being a part of progress by identifying smarter ways to serve the customer

Our benefits?

• Our team members have spoken, and we are officially certified as a Great Place to Work
• We offer on the job training to ensure you are successful in the role and other training and development opportunities such as LinkedIn Learning, Employee Resource Groups and many more
• Our Benefits offerings include Birthday Leave, Service Awards, Volunteering Leave, access to Reward and Recognition Platform just to name a few
• Employee Assistance Program (EAP) - EAP is a professional service that is voluntary, confidential, and free of charge to all team members and members of their immediate family members and dependents 24/7
• Find more benefits at careers.coxautoinc.com.au/pages/benefits

We offer a collaborative team environment where you can thrive, grow and make a meaningful impact. If you are looking for a fun, challenging and rewarding opportunity to build your career, apply now and make your mark!