Customer Success Executive

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.We are a team of 400+ Sleekers from 18 countries, with offices in Australia 🇦🇺, the United Kingdom 🇬🇧, Singapore 🇸🇬 and Hong Kong 🇭🇰 committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds. 🚀Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time. 🎯#2023: we were nominated in the Forbes Top 100 companies, and Linkedin top 10 startups. 🏆 We also obtained our B-Corp certification, making us one of the most sustainable company globally. 🌱#2024: we were listed among the fast growth companies in Asia Pacific , and the fastest growing companies . 🏆We are looking for an amazingly well-rounded Customer Success Associate to help quickly grow our business in Australia! 🚀This role is key in developing account management and customer relationships that promote retention and loyalty.What you will be contributing to:

• Be the internal champion for our clients - you're leading the account management operations
• Monitor the overall satisfaction and take the necessary action to keep it high
• Lead cross sell operations of services that the clients need, in order to support our lifetime value strategy
• Handle day-to-day customer requests and inquiries in a timely manner.
• Help up improve the client journey on all aspects - product, operations, lifecycle marketing...
• Engage with clients on a regular basis to understand their challenges, and how we can support them
• Building a rocket ship in an unsexy vertical :)

Requirements

• 3+ years of previous experience in a similar role: Customer success, Customer support, relationship manager, account management etc,
• Ideally you have a first experience a high growth environment (startups, SME on steroids...)
• You have strong organisational, interpersonal and communication skills
• You are hungry for building something exciting and gain a valuable experience to launch your business after
• You have a can do attitude - there are always solutions, solving problems is exciting
• You believe that perfection is the enemy of good

Benefits

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted.