AddressThis role is a truly customer-centric position, essential for delivering the unparalleled customer experience that the business pride themselves on.
If you’re an outgoing and ambitious individual with at least 1 years’ experience in a Customer Success position, looking to join a business with an incredible reputation & excellent professional progression – read on!
The Business – Customer Success Executive
This SaaS business is the go-to for a broad range of government, advisory and private businesses, across a variety of industries (Private Equity, Risk & Compliance, Legal, Investment Banking and so on).
Their complex SaaS platform provides security in managing critical information and automating complex processes, trusted by big names such as Deloitte, Quantas, Visa, Goldman Sachs, and many more in 180 countries.
The Role & Responsibilities – Customer Success Executive
You will support customers using cloud-based software products, ensuring they maximise the use of the platform, and that all features and benefits are fully utilised.
- Serve as an expert and advocate for all business products and features
- Elevate customer service confidently with personalised onboarding, guidance, education, and training on the SaaS platforms.
- Proactively addressing customer technical inquiries and challenges
- Strategically identify opportunities for customer expansion and capitalise on upselling opportunities to drive revenue growth.
Package of $65,000 + superannuation
- Working for a ‘Great Place to Work’ certified company, certified every year for over a decade
- Join our Certified Maxwell Leadership Program, get a Kindle with an allocated budget to buy books and time to read + many more opportunities to learn and grow
- State-of-the-art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings!
- Subsidised health insurance and generous paid leave entitlements, including parental, birthday, community and anniversary leave
- Flexible work environment (hybrid model), open-door policy and a casual environment
Experience Required to Thrive in This Position
- A minimum of 1 years’ experience in a Customer Success position
- Experience working with a SaaS platform is beneficial
- Thrive in a high-energy creative and metric-driven marketing team environment
- Excellent communication and interpersonal skills - are highly organized and can manage multiple projects simultaneously.
How to Apply:
Apply here! Or, if you don’t have a CV and would like a confidential chat, connect with Paige Barratt on LinkedIn or email *************@streamtalent.com
