AddressWe are Bryant Dental. An innovative and exciting, med-tech startup looking to recruit talented customer service specialists to join our growing and passionate team. Working alongside a team of sociable, high-energy and dedicated colleagues, the Customer Success Representative will be at the forefront of exceptional service to our growing client list, with further career opportunities to develop in a variety of different directions as our organisation continues to expand.
The ideal candidate will have excellent organisational and time management skills, thrive in fast-paced environments and enjoy meeting the challenges that a growing start-up offers. Our company culture encourages personal and professional development, as well as positive employee wellbeing and engagement.
Our mission is to create products that excite, inspire and help dentists perform at their best. If you want to be involved in one of the most disruptive dental companies in the world, keep reading!
About The Role
As a Customer Success Representative at Bryant Dental, you’ll provide assistance to our customers and administrative support to ensure the efficient operation of the office. From scheduling client meetings to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner.
This role is a full-time role and primarily be based in-person at our Chatswood office.
About You
You have proven experience in customer-facing roles with a good working knowledge of customer service software, databases and tools and are a champion for customer experience and continuous improvement.
As a confident multi-tasker with advanced communication and trouble-shooting skills, a calm and professional approach and a can-do attitude, you will be a wonderful addition to our young, energetic team who wants to bring out the best in you to create the best experiences for our customers.
Ideally you have a background of providing exceptional customer care within the healthcare or dental industry with an awareness of the industry’s latest technology trends and applications.
Responsibilities Include:
- Communicate with customers in-person, on the telephone and in emails with a positive tone and energetic work ethic.
- Order office supplies as needed and use the inventory control system.
- Embodying a customer-focused, thoughtful environment to deliver exceptional customer experiences.
- Knowing the Company’s products inside and out.
- Handle inbound and outbound mail including international shipments.
- Provide office guests with a hospitable experience.
- Assist in handling office requests for dial-ins, conference rooms, travel requests, etc.
- Take and process orders by phone, e-mail or electronic transfer and ensure these are confirmed in line with available capacity and stocks.
Our ideal candidate:
- Someone who can live and breathe our brand by being a proud member of the BD team.
- Ability to deliver exceptional customer service.
- Energetic, high EQ professional.
- Proactive, outgoing and results-focused.
- Thrives in a customer relationship-based environment.
- Effective planning and organisation skills.
- Located in or around Sydney.
- Desirable to have dental background (Dentists, OHT/Hygiene, DA), but not necessary as we can provide training.
What we offer:
- Generous annual leave allowance of 25 days, plus national public holidays.
- A fun, sociable and agile team filled with like-minded driven people who are ready to reimagine the industry.
- An opportunity to join a fast-growth start up on an incredible journey.
How to apply:
- Hit the apply button and upload your resume and cover letter. In your cover letter, please include answers to the following:
- Why is this a meaningful opportunity for you?
- Why are you a great fit for our team?
We look forward to hearing from you!
