Address
Form of workFrom their new and vibrant office in Mona Vale, our client offers services to empower individuals and organisations to maximise their potential by understanding and leveraging their thinking preferences. They achieve this using the power of the Herrmann Brain Dominance Instrument (HBDI) tool and Whole Brain Thinking.
With offices in Sydney, Auckland and Singapore, their innovative approach fosters creativity, enhances communication, and drives success in various industries worldwide, with their customers ranging from large government organisations and global corporations to SMEs and educational institutions.
Your New Role
Reporting to the Customer Success Manager, you will ensure our client's success by providing exceptional support, guidance, and training. You will be the primary point of contact for customers, helping them navigate our client’s products, troubleshooting issues, and maximising the value they derive from our client’s offerings.
This is a full-time role based in our client’s office in Mona Vale on Sydney’s Northern Beaches.
Your key responsibilities will include:
- Serving as a primary point of contact for customers, offering prompt and personalised support via email, phone, and online platforms
- Onboarding new customers, guiding them through the setup process and providing training on how to use products
- Proactively engaging with customers to understand their needs, challenges, and objectives and providing solutions to meet their goals
- Monitoring customer usage and adoption of products, identifying opportunities for improvement and offering proactive recommendations
- Collaborating with cross-functional teams, including sales, marketing and support, to ensure a seamless customer experience and drive product enhancements based on customer feedback
- Maintaining accurate records of customer interactions and feedback in a CRM system
You will have a genuine commitment to customer service, a capacity to work independently and proactively, and will be good at multitasking, prioritising and managing time effectively. And you will have a positive attitude and work well in a team! A bachelor’s degree in business, psychology, communication, or a related field will be highly regarded. You will also need to demonstrate:
- Previous experience in a customer-facing role, preferably in Customer Success, account management, or client services
- A willingness to pick up the telephone and when doing so, demonstrating strong interpersonal and communication skills
- An ability to build rapport quickly and to effectively communicate with customers at all levels of an organisation
- Excellent problem-solving skills with a proactive and solution-oriented mindset
- Familiarity with CRM software (Salesforce/NetSuite preferred) and proficiency in Google Business
- A passion for learning and personal development, with a genuine interest in helping others succeed
Work for an equal opportunity employer who values diversity and who does not discriminate on the basis of thinking preferences, race, religion, colour, national origin, gender, sexual orientation, age; or marital, veteran or disability status.
How to applyWe'd love to hear from you if you are enthusiastic about helping customers unlock their full potential and thrive in a dynamic and innovative environment! Please submit your resume and a cover letter detailing your relevant experience and why you're interested in joining our client’s team. Applications that include a cover letter will be prioritised.
Please note:
Only people with the right to work in a full-time, permanent capacity in Australia will be considered.
