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Form of work
SalaryAbout us
IndyForms is a dynamic and innovative technology company specialising in providing cutting-edge form management, document management and compliance solutions to businesses of all sizes. Our mission is to simplify and streamline data collection processes, empowering organisations to make informed decisions. We are dedicated to delivering exceptional customer service and support to ensure our clients maximise the benefits of our solutions.
Qualifications & experience
- Previous experience in customer service or support roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on delivering solutions.
- Familiarity with form management software or related technologies is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient in using customer support software and tools.
- Additional education or certification in customer service is a plus.
Tasks & responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Assist customers in navigating and using IndyForms' products and services.
- Troubleshoot and resolve customer issues, providing clear and concise instructions.
- Collaborate with the technical support team to escalate and address complex technical challenges.
- Maintain accurate records of customer interactions and resolutions in the company's database.
- Gather feedback from customers to identify opportunities for product improvement.
- Provide training and guidance to customers on using IndyForms' solutions effectively.
Benefits
- Competitive salary
- Professional development opportunities
- Friendly and collaborative work environment
