Customer Support Coordinator

The Role
We're looking for a passionate Customer Support Coordinator to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.

Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident management, work order management, triage, live subcontractor management, planning, and scheduling of work services.

The is a permeant part-time role, Monday - Wednesday, predominately 12:00pm - 5:00pm. You'll be based in our Adelaide CBD office on Wakefield Street. The VOC phone lines are open from 6:50am until 5:00pm.

Benefits:

• Permanent part-time role. (15 hours per week base)
• Inclusive and diverse team environment.
• Career progression opportunities.
• VenPerks - Ventia rewards platform.

Your responsibilities will include but are not limited to:

• Answer inbound calls. Determine the nature of the customer or clients request using effective questioning and take the appropriate action based on the contract guidelines.
• Triage incoming calls and emails based on their level of urgency.
• Provide excellent customer service to all stakeholders and ensure the customers queries are answered.
• Provide clear, concise and accurate information relating to work requirements to clients, contractors and customers.
• Create work orders and ensure they're processed in a timely manner.
• Understand business requirements, contract SLA's, key performance metrics and ensure they're adhered to.

About you

• High attention to detail.
• Demonstrated customer service skills.
• Clear communication, both written and verbal and an ability to actively listen to and confirm understanding of customers issues.
• Demonstrated ability to work collaboratively as part of a diverse team.
• Ability to manage your time effectively and multi-task.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

To Apply
Click Apply and forward your CV along with a cover letter outlining your experience.
Position Reference Number: 157335