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Form of work OneMusic is looking for a collaborative, proactive, and results-driven individual to join the team for 12 months as Customer Support Team Leader. This position is available due to a project secondment. This is a great opportunity for someone looking to take the next step in their career. If you are passionate about delivering excellent customer service and leading a team to success, then we want to hear from you.
The OneMusic Customer Support Team manage queries from existing clients and is generally the first point of contact for prospective clients. As the Customer Support Team Leader, you will be responsible for supervising and leading the Customer Support team. You will be the first-level manager of the staff within the team. You will also be responsible for ensuring that the team meets Service Level Agreements and providing excellent customer service.
Key Responsibilities:
Lead and motivate the Customer Support team
Ensure that the team meets Service Level Agreements and provides excellent customer service
Monitor and report on team performance metrics
Provide ongoing training and support to the team
Manage customer complaints and escalations
Ensure that the team complies with company policies and procedures
Collaborate with other teams to ensure a seamless customer experience
Our ideal candidate has:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work under pressure and meet targets
Experience in customer service or support
To apply for this role please submit a short cover letter outlining why you would be suitable for this role and a current resume via Bamboo. Application close Sunday 2 April. Internal applicants should speak to their line manager if they wish to apply for this role.
