AddressNisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger team across 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!
THE ROLE
We are currently recruiting for a Customer Support Team Leader in our Call Centre on a permanent full-time contract, working across Monday to Friday. Our Call Centre is based in our Campbelltown Head Office.
The Customer Support Team Leader will motivate and lead a productive, energetic and customer focused team, focusing on delivering exceptional experiences with every interaction. Leading by example, the Team Leader will co-ordinate. supervise administrative and phone support services across the team.
The key focus areas of the role include:
- Deliver customer solutions by promoting a culture where service is driven by delivering exceptional customer experiences, effectively communicating with relevant stakeholders and provide support to the team in responding to escalated issues.
- Ensure team productivity targets are met by monitoring team inputs and outputs, communicating any highlights or issues and look for opportunities to drive efficiency.
- Continuously review and improve team processes. Provide support to the Call Centre leadership team to develop and execute plans to address opportunity areas.
The successful candidate will possess the following skills and experience:
- Previous experience working in a customer service environment and in similar leadership positions
- Proven experience in leading and coordinating a team
- Passionate, organised and innovative leadership style
- Eagerness to grow, learn and develop our team members (and ourselves!)
- Problem solving and decision-making skills
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft Office
Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, discounted staff pricing for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.
If this sounds like the right role for you and you have the experience required, please APPLY NOW!
Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.
