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Form of workEmployment TypePermanentClosing Date4 Apr 2024 11:59pmJob TitleCustomer Service and Support Team LeaderJob SummaryJob DescriptionAn excellent opportunity has become available for a highly motivated and passionate Customer Service and Support Team Leader to join the Triple Zero Team. The opportunity:This is an overnight role based onsite in Sydney. Your role is to lead, motivate, develop and coach a team of contact centre consultants in the Emergency Service Answer Point Centre.
As a Change Leader you will create advocates of the Telstra brand and develop our continuous improvement capability by the way in which you act, learn and adjust
Your key responsibilities and major tasks include, but are not limited to: Provide regular reports/feedback on fluctuations in workload/resources to input into business plan, goals and measures
In conjunction with the scheduling area, maintain workforce/workload management plan which ensures the viability of staff to meet customer commitments and other work requirements
Monitor and report on systems to improve performance
Manage stakeholders within your…
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