Customer Support Technician (Agtech Industry)

About the company

FRG Technology Consulting is hiring in collaboration with our client who are a fast growing AgTech company! Our client is on the lookout for a Customer Support Technician to join their team on a permanent basis.

They are a venture backed company with global ambition. There AgTech robots are already being used by many customers and they are going through a phase of explosive growth.

If you are a university graduate (e.g. Mechatronics, Robotics, Mechanical Engineering degree etc) OR come from a trade background (electrical, mechanical, refrigeration etc) you could be a great match for this role!

Role & Responsibilities

• Answering customer calls to resolve their issues / provide technical support (e.g. robot isn't working properly - working out what needs fixing, pulling up logs and solving the problem)
• Understanding if root of cause of robot issues is hardware (field service problem) or software related
• Following and creating documentation
• Working with software team to explain software issues and suggest improvements after understanding customer requirements
• Using Linux and looking at system logs

Skills & Qualifications

• Problem solving mentality and natural ability for fixing technical problems
• Understanding in some of the following areas: Electronics, Electrical systems, mechanical, mechatronics, mobile machine maintenance, Python (programming language) CAN bus

This position is interviewing now and is available for an immediate start. Please apply to the job if you would like to know more details.

If you are unsure if you are qualified, feel free to apply and we will assess your suitability.