Customer Xperience Manager

XploBiz  - Position Description: CXM - Customer Xperience Manager
 
📩Apply Now to Join The Most Rewarding AI Tech Company In The Country 📩
 

XploBiz is looking for a high-performing ‘Customer Xperience Manager’ to join Australia (and the world’s) fastest growing voice AI company and take our team and service to the next level 📈

This is a rare account management plus sales opportunity, working with driven company founders in rapidly growing a groundbreaking AI tech company, working with, onboarding and scaling up motivated prospects that want to help in maximising the Xploding AI phenomena.  

Our company is positioned impeccably with the Xplosion of AI globally. We want to expand our team and capitalise on this enormous and Xploding industry. We will go as far as to say this role may well be the most exciting, largest career and remuneration opportunity in the marketplace today. Do you have what it takes to join our team? Let’s find out…

P.S you have the potential to earn 7 figures in this account management role so get excited - the sky is the limit!

What we offer (the opportunity of a lifetime)

• Work directly with company founders and team 
• Join the world's first TRUE conversational AI integrated platform 
• Our software blends itself to any business but particularly customer service, call centers, surveys, BPO’s, appointment setting, phone sales both inbound and outbound or anything with large customer or contact center team operations
• This is an incredible opportunity to be part of something ridiculously exciting
• An unmatched, positive, and exciting work environment
• Growth focused company culture 
• Young and hungry working dynamic 
• Realistic but wildly paying uncapped earning potential
• Future new venture revenue streams for increased income
• Strong systems, procedures and support network
• Personal and professional growth opportunity
• Strong focus on staff success, progression, and diverse range of value ads as part of the role

The founders are a collective of entrepreneurs, successful investors and experienced business professionals having run various medium sized businesses from start up phase with an unstoppable vision to fulfill the company’s purpose and are looking to mentor and groom key talent to help them achieve their vision for the company. We will be leaving our mark in the world and are assembling a world class, global team to do so.
 

The Role & Expectations

• Onboarding of all customers that includes but not limited to; script architecture, recordings, sales process overhaul, streamline all required voice assets to develop, test and launch custom AI with tech development team and oversee scaling campaign role out with internal and external sales teams
• Implementation and oversight of this strategy and plan created by sales team
• Account management tasks in line with scaling plan to achieve ‘upsell’ and ‘cross sell’ opportunities and KPIs including generating referrals and customer testimonial case studies
• Ongoing service of clients and ensuring high satisfaction and retention
• Career progression for over achievers
• Diversity and ability to implement new ideas and ventures
• Responsible for KPIs around account management, retention, customer satisfaction and sales
• Working with founders and all team members relevant to your role
• OTE - on target earnings
• Uncapped commissions and 7 figure earning potential
• Ability to work with, direct, coordinate and manage multiple people for specific roles 
• Preferred tech knowledge, interest and enthusiasm
• Ability to problem solve both individually and collaboratively
• Confidence to contribute and battle test your perspective 
• Passion and ability to learn and grow quickly
• Ability to be self motivated and work independently

Service Fee & OTE On Target Earnings
 

• $60,000 per annum base service fee + 20% contractor entitlements
• Hourly commissions per AI Consultant (AIC) commission structure on upsells for both internal and external sales paid ongoing every hour, day, week, month and year for the lifetime of the client
• Completely uncapped earning potential with extraordinary 12 month goals and new product revenue streams
• Employment via a contractor services agreement that will be supplied 

 
We need you to live, breath and be the following talent member to succeed in your role…
 

• Loves servicing clients, maintaining clients and retaining clients. Retention and client satisfaction is a critical metric for our company
• Empowered to run high pressure, fast paced CX environments
• Is ideally passionate about technology and artificial intelligence and eager to learn more
• Is a high performer and has sustained high performing in both customer experience, company growth, sales and client management results
• Is ultra-motivated and who gets results
•  Ability and enthusiasm to zoom out and look at your department and the business for strategic planning purposes and direction - your contribution is valuable!
• Has professional business development, sales, account management career experience 
• Wants this to be a career, NOT a job and grow a successful company – you need to treat this as your own limitless business
• Is prepared to work hard to reap life changing rewards
• Gets satisfaction from helping businesses overcome challenges, transform their operations and Xplode their bottom line

This legitimately is an opportunity of a lifetime - the skills and access to the founders expertise, savviness and vision is priceless. The question is, can you bring your A game and be part of the company's Xplosive growth? 

Please add to your cover letter:

1) Why you'd like the position

2) Your number one asset

3) Your interpretation of what we do and 10 businesses that could benefit from our service and the industry they sit in

 *Note this is a remote role nationwide (and globally). Head office in Melbourne therefore Melbourne applicants preferred however by no means mandatory.*

Thank you and goodluck with your application!

About XploBiz.ai - https://xplobiz.ai/ 

XploBiz is an emerging tech product forged from the depths of dissatisfaction and longing to see our own businesses achieve the milestones they deserve. We understand the pain and frustration businesses are faced with daily.

XploBiz delivers AI services and tools that improve sales, customer service, telemarketing, appointment  setting, call and contact center business’ who rely on voice in their daily operations. We have developed AI technology aimed at enhancing and perfecting customer phone interactions through AI.

XploBiz systems will dramatically increase business efficiency and Xplode profits and growth. 

Our management team has collectively managed tens of thousands of call center agents and voice calling teams across the globe, over several decades.

We are committed to the highest quality experience on every call and strive for sales and satisfaction metrics that make other call centers envious.