Cx/Ux Innovation Specialist

Does solving a complex customer centred problems excite you? Working in the Innovation team at Suncorp Group will enable you to fuel your natural curiosity to solve challenging problems facing our customers and our business. As part of a high-performing team, you will be supported to thrive and bring your ideas to the table, working with a collaborative team to create value for our customers.

The role

Suncorp’s Innovation team conducts future-focussed experiments and to achieve this, the CX/UX Innovation Specialist role is pivotal. It helps to define the right experiment approach and lead customer research, both qualitative and quantitative. This role should have some affinity for UX and prototyping but will work collaboratively with a UI/UX Specialist and other key roles within the team to deliver experiments.

In this role you will lead the experiment methodology, drive customer research, and identify insights to inform design. Working with a UX Specialist, the CX/UX Specialist will inform the design of prototypes to be used in customer testing.

The ideal candidate will have experience in leading customer interviews and tests, drawing insights to inform recommendations and has exceptional facilitating and presentation skills.

Working in the Group Innovation team, you’ll be supported by a collaborative, creative and engaged team. We are passionate about the Art of the Possible and sharing ideas and challenging thinking in an inclusive way.

What you’ll do

• Run customer testing end to end, incl. recruitment, test, data synthesis, analysis and insights
• Lead the design, development, and test of prototype experiences, processes, services, or products
• Apply UX design expertise to the design of interactions, wireframe storyboard flows and prototypes and explain your rationale for decisions
• Engage with business and other stakeholders to ensure the success of the innovation initiatives
• Work collaboratively with the team to ideate, discover and deliver innovation projects
• Provide senior leaders with specialist advice to improve the customer experience

What you’ll bring

• Tertiary qualifications in a relevant, business-oriented discipline
• Significant experience (5+ years in customer experience management, UX/UI Design)
• Capability to design prototypes using tools such as Figma
• Demonstrated experience with innovation tools and techniques (including design thinking, human centred design)
• A track record of leading service or product design and development, from ideation through to prototyping, trialling, and scaling
• A track record of exposure to digital solutions and products
• Leadership/supervisory experience in dynamic environments (desirable)

What we can offer you

• Discounts and offers on a range of retail favourite stores as well as banking and insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Invest in your brighter future with ongoing study support and career development programs
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

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Advertised: 04 Mar 2024 AUS Eastern Daylight Time
Applications close: 15 Mar 2024 AUS Eastern Daylight Time