AddressMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job OverviewThe Cyber Security Team Lead supports and manages day-to-day SOC, personnel, projects and issues. This person is responsible for coaching and offering feedback to Analysts, as well as the daily execution of the service.
How You Will Make an Impact:
Lead, develop and support the frontline SOC team
Set goals, develop action plans for service growth and areas of opportunity
Maintain SLA compliance
Facilitate team meetings and ensure communication is shared with urgency
Conduct meetings with Service Delivery Manager and staff
Collaborate, facilitate and observe team meetings
Attend leadership meetings and provide input
Manage personnel with ultimate goal of “best place to work” culture
Address conduct issues with urgency
Communicate needs back to Milestone leadership (payroll issues, access, benefits, travel, etc.)
Follow up on groups and events that the field reception team assist with
Ensure daily expectations are met
Follow up with tasks, load balance as needed
Maintaining policies and procedures that could be updated
Manage day to day issues that may arise within the team or with individuals
Leading, monitoring, motivating and inspiring the team; providing guidance and support. Including discipline when needed.
What You Will Need to Succeed:
Minimum 5+ years of experience working in 24x7 enterprise operations, preferably security operations
Minimum 3+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names)
Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management
A sound understanding of TCP/IP and networking concepts
Understanding of network design principles with and knowledge of the OSI model.
Flexibility around being on-call or a scheduled rotation
Service-oriented approach to resolving customer escalations, incident handling, and response
Superior written communication skills
Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills.
Ability to rapidly find, assimilate and synthesize information correctly while under pressure
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
