Darling Downs Home Care - Service Manager

• Meaningful work, directly impacting our client's lives
• Support and mentor your Home Care team to truly make a difference
• Toowoomba based position. Will require relocation.

Churches of Christ, Home Care,
Covering Toowoomba & The Darling Downs
Home care Service Manager
Permanent, Full-time Opportunity
This role is situated in Toowoomba, necessitating a relocation to this location.
Imagine a career with Churches of Christ
Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.
We also offer:

• Salary-packaging benefits that can increase your take-home pay;
• Five weeks of annual leave and the ability to purchase more;
• Grants (for eligible employees) to assist in formal study;
• Access to online learning platforms to further develop your skills;
• Employee discount program through our large network or retail partners (Bupa Health, Medibank, JB HI-FI etc);
• A work culture that values you.

For more information on Salary Sacrifice and what that means to you, you can visit our provider .
Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations.
Active in the areas of children, youth and family services; community housing; retirement living; Home Care; and residential aged care services, we provide care and compassion to vulnerable people at different stages of their life journey. With over 200 Services in more than 100 communities, we positively impact around 45,000 lives a year.
About the location
Toowoomba is a picturesque city located in the Darling Downs region of Queensland, Australia. Known as the "Garden City," Toowoomba boasts stunning parks, gardens, and tree-lined streets, creating a charming and green environment. Situated about 125 kilometres west of Brisbane, Toowoomba is positioned on the edge of the Great Dividing Range, providing breathtaking views of the surrounding countryside.
With a thriving economy driven by agriculture, education, and healthcare sectors. The city is also recognized for its educational institutions, including the University of Southern Queensland, contributing to a diverse and dynamic community.
Highlighting the importance of this role
Based in Toowoomba, our Home Care service provides a wide range of home and community care services to support individuals to maintain their independence within their own homes. Reporting to the Regional Manager, you will be responsible for the provision of quality services and operational functions of the dedicated Home Care team.
You'll be well supported by the Senior and Service Team Leaders, along with a team of Home Care Workers who will benefit from your strong leadership and motivational style.
If rewarding, meaningful work is important to you, then this is a great opportunity to really make a difference.
In your varied day you will:

• Ensure high standards of in-Home Care and customer service to exceed client needs within the Positive Well-being Model of Care;
• Plan, coordinate, evaluate and report on the service to ensure it is meeting the needs and standards of quality care;
• Actively research, identify and develop relationships with the local community to maintain strong client and stakeholder engagement;
• Review, report and improve on service indicators and business performance targets;
• Prepare budgets, monitor financial performance, and provide relevant financial reports to the Regional Manager.

What you can bring to the team
As someone with experience in the Home Care Industry, you will be looking for the next step and challenge in your career. Joining a supportive, fun and flexible team, you are excited to contribute, train and mentor a team of dedicated professionals. Demonstrating strong business acumen is essential to effectively manage budgets, optimise resource allocation and make strategic decisions to ensure the provision of high-quality care to our clients whilst maintaining operational efficiency.
In order to be successful, your qualifications and experience should include:

• Degree qualification in health or business management/Admin/Accounting
• Broad knowledge of Home Care programs and service delivery models, or the demonstrated ability to quickly acquire;
• Current driver's licence and a willingness to use your own comprehensively insured vehicle for work purposes;
• Current First Aid and Cardiopulmonary Resuscitation (CPR) certificates;
• Three years' experience in leading a service delivery team and planning, co-ordinating and implementing care services in the Home Care/community care environment;
• Demonstrated ability to work with key financial performance indicators and deliver quality service within budget;
• Possess a current National Police Certificate - or the ability to acquire;
• Undergo a National Personal Insolvency Check.

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.
Under Churches of Christ policy and/or the applicable public health directions, team members are required to be vaccinated for Covid-19. As part of the recruitment processes we ask that you provide evidence that your vaccination meets the requirements of Churches of Christ policy or the applicable public health direction.
To Apply
To apply for this position please click the Apply Button. For further information, please contact Bobbie-Jo Woods, via email: -
We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.
Applications will be assessed as received
Type: Permanent
Category: Home Care
Reference ID: DJ000136
Date Posted: 08/01/2024