Job Description:Are you interested in supporting large-scale distributed infrastructure for the cloud? Oracle is aggressively investing in the Oracle Cloud to provide the broadest, most comprehensive service offerings in the industry and transforming how Enterprises view the cloud. Only Oracle offers a complete suite of integrated services that include applications as a service, platform as a service, infrastructure as a service, and the recently announced Bare Metal Cloud Service - eliminating the data and business process fragmentation that come with cloud silos.If this is the challenge you are looking for and you meet the following requirements, we want to talk to you!Oracle's Cloud
Data Center Operations team is building and supporting new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.Career Level - IC4
Responsibilities:As a
Site Lead for Oracle
Data Centers, you will be the technical liaison between the technology teams and the
Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a 'technical expert' with a focus on core
Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of
Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally, we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1
Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services.
Responsibilities- Understand the intricacies of Data Centers within your designated region.
- Conduct audits for power and mechanical capacity and oversee upgrades.
- Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for design-related issues.
- Liaise with local colocation partners to comprehend and synchronize site utility requisites.
- Offer after-hours support as necessitated.
- Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.
- Manage tasks via internal tools like JIRA and Confluence.
- Uphold meticulous documentation and adherence to SOPs.
- Assess and prioritize incoming and open tickets based on their severity.
- Manage inventory processes for Data Center equipment receipt, tracking, and shipment.
- Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.
- Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
- Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
- Curate and maintain comprehensive technical documentation concerning corporate Data Centers and operational procedures.
- Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned Data Center infrastructures.
- Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
- Offer expertise to address and mitigate global resiliency, reliability, and availability risks.
- Facilitate the intake, evaluation, and resolution of issues related to collocated, leased, and owned Data Center builds, focusing on the provision of quality improvement recommendations.
- Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
- Emerge as the go-to technical authority within the team and across other departments.
- Approach challenges with a positive attitude, consistently offering innovative and creative solutions.
About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
Address
Salary
