Database Coordinator

Database Coordinator 6-month fixed term contract

About SCHF

Are you ready to join a team of unstoppable changemakers at one of Australia’s largest children’s charities? Sydney Children’s Hospitals Foundation is seeking people that think big, aim high and want to help bring about a ground-breaking new revolution in kids’ health. Working at SCHF goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger. Following a year of exceptional fundraising achievements, we are experiencing growth.

Join us in our Movement of Many!

Our Vision is to foster a place where all children should have access to the best possible healthcare, whenever and wherever they need it. That’s why we’re on a mission to harness the power of philanthropy, bringing world-leading care to the front line and future of children’s health. Here’s a few things that we care about as a team at SCHF. Five simple EVP values that guide our behaviour, inform our decisions, and help us do what we do, in a way that is authentically us.

· Care deeply

· Think big, aim high!

· Lift those around you

· Real meaning, actual change

· Be you.

About the role

Aim:

The Donor Experience Team seeks to deliver positive engagement, recognition and experiences for donors, volunteers, patients and their families.

The Database Coordinator will support the team’s effective delivery of SCHF’s donor systems to ensure best practice in donor acquisition and stewardship, and supporter engagement. The role supports the Philanthropy, Engagement and Operations teams by providing data, insights and user support. In addition, they provide data administration in Salesforce, in the form of extractions, data cleansing, data uploads and assists with execution of fundraising through use of other systems such as ORTTO EMS and Funraisin CMS.

Key relationships:

Work with fundraising teams to provide timely data and analysis, donor prospecting lists and research, and to train and ensure adoption of our donor systems and tools. Support the SCHF finance team as required to ensure data integration across systems.

What you’ll be focusing on:

Donor Systems:

• Support the team’s use of current technology to increase user adoption and provide greater analytics and reports.
• Work with team to implement new releases and integrated apps to improve user experience of TED.
• Monitor payment technologies, platforms and automated systems which offer easy ways for donors to give on-and-off-line and provide a seamless and positive experience with SCHF.
• Provide support for fundraising events with efficient donor systems and on-site support to ensure seamless product delivery
• Support the Digital Engagement and fundraising teams to integrate donor systems with SCHF websites
• Support fundraising teams to distribute EDMs and other communications through the donor systems.

Data Quality:

• Ensure best practices and high standards of quality, efficiency, security, and confidentiality around the handling of donor information.
• Prepare reports and then extract data from Salesforce for fundraising campaigns and donor development communications including direct marketing appeals, telemarketing and other events and activities.
• Complete data cleansing activities weekly, monthly, quarterly and annually.
• Assist with annual set up of CRM and CMS
• Assist in duplicate management and resolution
• Load any bulk data changes as required, including creating new Contacts, editing existing records and deleting old records, using tool such as Data Loader and Skyvia when required
• Assist with loading of any external fundraising donor activity

Administration Support

• Ensure regular communication of results and priorities through regular meetings, including WIPS and one-on-ones.
• Provide support for all fundraising events (Gala’s)
• Calendar and meeting coordination
• Develop processes and systems to support the Donor Experience function, as required
• Coordinating quotes, invoices, payments and budget tracking

Requirements and Qualifications:

• Knowledge of, and experience with Salesforce is a must
• Appropriate qualifications or relevant experience in database management
• Demonstrated experience in a technology or data role, in a commercial or not-for-profit setting
• Excellent attention to detail and thorough in reviewing work
• Exceptional interpersonal skills and the demonstrated capacity to develop authentic relationships through optimising key relationships across extensive networks and contacts.
• Knowledge of other platforms such as Ortto, Causeview, Funraisin is appreciated.
• Proven ability to act collaboratively to achieve results.
• Demonstrated high standards of integrity, ethics, data privacy, judgement and confidentiality.

Join our team as a Database Coordinatoron a 6-month contractand make a meaningful impact in driving the success of our Donor Experience initiatives. Apply now and be a valuable part of our dedicated team.

Our Proposal to You:

• At SCHF, we are all about that flex with a choice of 3 office locations, remote working, and flexible working hours.
• We focus on mental health support with free training and tools, as well as relief and support resources.
• Along with competitive salaries, enjoy salary packing with charity-sector tax exemptions, allowing you to enjoy more take-home pay.
• SCHF will also provide 2% additional superannuation to help take care of your future.

At SCHF, you will have a richer, more meaningful job with the chance to create change at scale, knowing that what you do every day improves the lives of sick kids and shapes the front line and the future of kids’ health.

We are pleased to offer a competitive FTE salary up to $80,000 plus super (pro rata 6 months) for this position. We believe in recognising and rewarding the valuable contributions of our team members.

Acknowledgement of First Nations people

Sydney Children’s Hospitals Foundation acknowledges Aboriginal and Torres Strait Islander people and recognises their continuous connection to country, community, and culture. We are committed to helping to close the gap to achieve equality in health and life expectancy for Aboriginal and Torres Strait Islander peoples. As such, if you require any adjustments to submit your application, please contact us at *******@schf.org.au