Day Therapy Unit Booking Administrator Role.

When it comes to cancer care, choose hope.

Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centered cancer care. It is one of only two comprehensive cancer centers in Australia, characterised by a concentration of world-leading cancer expertise and services in one facility, as well as leadership in clinical care, research, world-leading Biomedical Innovation Hub, and education. The Chris O`Brien Lifehouse model of care is multidisciplinary, patient-centered, and research-based, delivered through integrated and co-located services including Australia’s largest You Can Centre for young people. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

Candidates will be contacted from mid-January 2024

• Commence February 2024
• Full-time position 5 days per week
• Central city hospital within the heart of the Inner West.
• Employee benefits including discounted gym memberships and salary sacrifice.

We are currently seeking a dynamic and organized individual to join our team as a Day Therapy Unit (DTU) Booking Administrator. If you are passionate about healthcare and thrive in a fast-paced environment, this role may be the perfect fit for you.

Job Description:

As a Day Therapy Unit Booking Administrator, your primary responsibility will be to effectively manage and coordinate patient bookings for our DTU. You will play a crucial role in ensuring the smooth operation of our clinic, maintaining excellent patient experiences, and supporting the nursing and clinical team.

Key Responsibilities:

• Triage enquiries and patient needs, efficiently managing booking, registration, and billing processes.
• Provide clerical support and assist with reception duties within the DTU.
• Collaborate closely with DTU nursing team and various departmental teams, including outpatient clinics, finance, health information services, and patient services.
• Communicate with patients in person, over the phone, or via email to assess and process treatment booking requests.
• Work within KPI’s to ensure highest level of patient flow, management of nursing workloads and decreased wait times for patients.
• Grow and develop in depth knowledge of anti cancer treatment regimes and an understanding of the systems to support your role.
• Prepare accurate financial estimates and quotations for patients, including Medicare and health fund checks.
• Ensure clear and informative communication of treatment plans and costs to patients.
• Work both independently and collaboratively within the DTU team to manage workload efficiently.

Qualifications:

To be successful in this role, you should possess the following qualifications and attributes:

• Outstanding communication skills, both verbal and written.
• Previous experience in reception, high-level communication, patient liaison, and schedule coordination.
• Experience within the healthcare industry is highly desirable.
• Familiarity with patient administration systems and customer service best practices.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• If you are a health care worker looking to transfer into a health administration role, this position would be ideal to integrate your practical health knowledge.

How to Apply:

If you are ready to take on this challenging yet rewarding role as a Day Therapy Unit Booking Administrator and contribute to our mission of providing exceptional patient care, please submit your resume and a cover letter explaining why you are the ideal candidate for this position to *******@lh.org.au. and **************@lh.org.au

If you would like to further information about the role to assist your application, please contact either Leanne Enright or Lindley Randle, DTU nurse unit managers on 02 8514 0***.  

This is a Category A position. To be employed by Chris O’Brien Lifehouse you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy. Information regarding this Policy is available on our careers website: http://www.mylifehouse.org.au/aboutlifehouse/careers

At Chris O’Brien Lifehouse, we are committed to providing a working environment where each individual is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.