Desktop Resource

Duration: 6 month contract with a view of extension
Location: Cockburn Central (Candidate must be Perth based, else willing to relocate)
Our client is currently looking for a Desktop Resource who can join immediately.
Key Duties:

• Provides IT desktop, mobile and customer support services to assist DFES personnel in the efficient use of computing, Audio Visual and communication facilities
• Provide support to critical ICT systems within the DFES Operational environment state-wide
• Maintains accurate data and records within the ICT Service Management system and DFES asset register
• Configures, installs, upgrades and maintains ICT hardware and software to conform to DFES standards
• Supports the DFES standard operating environment
• Contributes to the development and maintenance of DFES library of technical documentation and knowledge base
• Recommends, develops and maintains ICT processes and procedures
• Liaises with service providers and customers to identify and resolve service requests and incidents
• Contributes to incident and problem management and review processes, identifies opportunities for improvement, and assists with issue rectification and implementation of improvement actions
• Provides ICT instruction and training support to DFES staff

If the above role interests you please contact Katie at 0423919610 or apply below