Desktop Resourcer

To be successful for the role you must meet the below qualification and skills criteria.
Duties:

• Provides IT desktop, mobile and customer support services to assist DFES personnel in the efficient use of computing, Audio Visual and communication facilities
• Provide support to critical ICT systems within the DFES Operational environment state-wide
• Maintains accurate data and records within the ICT Service Management system and DFES asset register
• Configures, installs, upgrades and maintains ICT hardware and software to conform to DFES standards
• Supports the DFES standard operating environment
• Contributes to the development and maintenance of DFES library of technical documentation and knowledge base
• Recommends, develops and maintains ICT processes and procedures
• Liaises with service providers and customers to identify and resolve service requests and incidents
• Contributes to incident and problem management and review processes, identifies opportunities for improvement, and assists with issue rectification and implementation of improvement actions
• Provides ICT instruction and training support to DFES staff

If the above resonates with you please don't hesitate to apply with your most updated CV. If you have any questions please call Katie Griffin on 0423 919 610.