Desktop Systems Engineer

21st March, 2024

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• Technical Certification Bonus of up to $5K p.a.
• A focus on health and well-being - social club, sporting teams, health checks, trivia nights and more!
• Discounted IT hardware and software products
• A strong culture underpinned by values that are truly lived every day
• Flexibility to work in the way that brings out the best in you
• Plenty more ...

The Role:
Due to continued growth, we are seeking a dynamic, energetic and customer-facing Desktop Systems Engineer in Brisbane.
As a key member of the Managed Services team, you will be providing onsite and remote IT support to our Managed Services clients. You will provide 3rd level IT support for your assigned clients.
Your day-to-day responsibilities:

• Ensure support SLA targets are achieved
• Provide L3 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, Printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Ensure adherence to our Service Delivery policies, processes and procedures
• Work with Team Lead and Account Management staff to ensure effective management of the client base

What skills you will bring to the team:

• Minimum of 5 years IT experience
• Advanced skills in Wintel environments and broad range of technologies
• Advanced skills in Active Directory and Office 365 management
• Experience with SCCM and Intune for device management and patching
• Experience in acting as final escalation point for complex/high impact issues

Desirable

• Specialised Technical Skillset (SME) in a certain technology
• Prior experience within an outsourced service delivery environment or MSP
• Working knowledge of ITIL concepts and methodologies
• Prior experiencing with consulting services
• Reasonable experience working with Cloud environments such as Azure/AWS

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.
Brennan IT is an equal opportunity employer.