Digital Enterprise Support Specialist - Unified Support

Why Microsoft
Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work collaboratively across teams while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital-first solutions and delivering customer satisfaction, we invite you to learn more about Enterprise Digital Sales and the value we bring to our customers, partners, and one another, every day.
As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.
Responsibilities:
The purpose of this role
The focus of the Digital Enterprise Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health, and enabling customer outcomes and consumption. The Digital Enterprise Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.
Responsibilities:
Sales Execution

• Engage in conversations with customers to introduce how Unified Support could enable digital transformation areas that is aligned with the customer's industry in collaboration with the Account Teams.
• Collaborate with team members to discover new Unified Support Drives incremental revenue growth through personal campaigns.
• Collaborate with account teams, and services to track and qualify new Unified Support opportunities.
• Collaborate with other teams (e.g., account teams) and services to build pipeline.
• Interface with customers and builds relationships via social selling.
• Identify Unified Support opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with internal teams (e.g., Technical Sales Professionals, Global Black Belts.
• Identify customer business needs and technical readiness.
• Collaborates with internal teams, and services to propose prioritized solutions that align with customers' needs.
• Develop an understanding of external stakeholders' mapping, including who the decision makers and influencers are.
• Implement strategies to help accelerate the closing of deals in collaboration with other team members.
• Implement close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Sales Excellence

• Collaborate with internal resources and leverages customer insights or industry knowledge.
• Review feedback report and coach others on ensuring customer satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience.
• Manage and/or orchestrate sales and delivery success through the account team and Customer Success.
• Engage with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.
• Collaborate with extended sales team, partners, and marketing to conduct business analysis to pursue high-potential customers and develop a target list of potential business.
• Manage the end-to-end business of the assigned territory.
• Conduct forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.

Qualifications:
What skills do you need to have?
There will be many opportunities for you to learn and grow into this role and Microsoft.
Required qualifications:

• 4+ years of technology-related sales or account management experience
• OR bachelor’s degree in information technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications:

• 7+ years of technology-related sales or account management experience
• OR bachelor’s degree in information technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience
• 4+ years of solution sales or consulting services sales experience.

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.
Our mission is deeply inclusive.
What next?
Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.
In the meantime, please see our , and for more information on our recruitment process.