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SalaryYou are a digital optimisation expert with a passion for delivering personalised and engaging customer experiences.
Our team is committed to providing a seamless, omnichannel journey for our business customers.
Together we’ll deliver targeted and innovative end-to-end experiences across our digital assets.
Do work that matters
Working in a cross-functional Squad, you’ll use your digital expertise and data to optimise the Digital Journey for our business customers across commbank.com.au, the CommBank App, CommBiz and NetBank. From driving educational initiatives and feature awareness and adoption, to cross-sell and sales conversion activities, you’ll deliver a broad range of digital initiatives for our small business to corporate customers.
See yourself in our team
The Digital Business Team is responsible for driving digital sales, Net Promoter Score (NPS) and productivity metrics of our business banking assets and experiences. The digital platforms we optimise include commbank.com.au, NetBank, the CommBank app and CommBiz.
In your role you’ll work alongside a talented team of Digital Journey Optimisation Managers, copywriters, content strategists and producers who partner with stakeholders to produce award-winning digital experiences.
On any given week you’ll:
Be responsible for the creation and end-to-end delivery of real-time behavioural targeting and personalisation initiatives, designed to engage and empower our business customers
Collaborate with data, marketing and digital partners to define, develop and optimise digital customer journeys
Manage the end-to-end delivery of key digital campaigns from ideation, hypothesis creation, creative execution, identifying success metrics and outcomes, to execution, post-live testing, monitoring, reporting and analysis
Create digital behavioural segments for campaigns using Adobe Experience Platform and Adobe Analytics
We are interested to hear from people who have:
A clear customer focus and passion for improving the financial wellbeing of our customers
Exceptional communication, influencing and negotiating skills with proven stakeholder management experience
Strong analytical and financial acumen – Adobe Analytics essential
Experience communicating with business customers highly desirable
Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
Hands on experience with conversion optimisation platforms (such as Pega, Adobe Target and Adobe Audience Manager)
If this sounds like you then apply today!
At CommBank/Bankwest, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation .
We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.
We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 17/01/2024
