Address- Exciting opportunity to join SA's iconic RAA Insurance
- Full-time permanent position based at Mile End with WFH after probation
- Join a tight-knit team with a fun, inclusive and supportive culture
This exciting opportunity will see you as a Digital Motor Assessor, review, consider, determine, negotiate, and complete all motor assessment activities to provide the most fair and reasonable outcome for all parties. You will digitally determine, review, assess, verify, and manage repair quotes to ensure repairs fall in line with RAA insurance repair allowances without compromise to quality and/or safety. In addition, you will:
- Complete digital assessments ensuring all process requirements are followed .
- Complying with relevant acts, the insurance code of practice, Motor Vehicle Repair Industry Code (MVRIC) code of conduct along with guidelines for quality and safely.
- Conduct vehicle damage assessments utilising our ARNIE system
- Determine outcomes for repair or total loss
- Conduct quality audits on car repairs and associated documentation
- Negotiate and authorise repair costs and outcomes with all parties involved
- Respond to technical inquiries and assist to resolve complex claims
- Attend court as a subject matter expert and explain your decisions
- Plus much more.
About you
You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.
In the role of Motor Assessor, you will need the technical skill, communication, and decision-making abilities to negotiate and determine motor assessment matters to ensure a fair and reasonable outcome for all parties along with:
- A trade certificate in panel beating and/or spray painting or related is essential or, Institute of Automotive Mechanical Engineer's AUR40520 - Certificate IV in Vehicle Loss Assessing or recognised equivalent.
- Excellent customer focus, negotiation, and communication skills
- Experience working within management areas of the motor repair industry, ideally having previously managed a Crash Repair Workshop, including experience with client liaison and administration
- Strong technical skills in relation to quoting, repair and painting of motor vehicles
- Strong conflict management and decision-making skills
- Intermediate keyboard and computer skills
- Ability to prioritise and manage day-to-day workload
About us
As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more you can read about here!
To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application
Applications close 9am Monday 3rd June 2024.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
Required Skills:
- In-depth knowledge of vehicle body repair techniques and processes
- Proficiency in using digital assessment tools and platforms
- Strong analytical and problem-solving skills
- Excellent negotiation and interpersonal skills
- Ability to manage high volumes of work and prioritize tasks effectively
- High level of accuracy and attention to detail
- Strong written and verbal communication skills
- Competency in using industry-standard software and technology
- Commitment to delivering high-quality customer service
- Ability to work independently and as part of a team
Required Experience:
- Proven experience as a Motor Assessor, Vehicle Damage Assessor, or a similar role within the automotive or insurance industry
- Experience with digital assessment and reporting of vehicle damage
- A track record of managing the end-to-end claims process
- Experience in negotiating repair costs and authorizing repairs
- Familiarity with the latest vehicle repair techniques and technologies
- Experience working with a variety of stakeholders, including customers and repairers
- A history of maintaining high standards of work under pressure
- Relevant certifications or qualifications in vehicle assessment or a related field
- Demonstrated commitment to ongoing professional development
- Previous experience in a customer-facing role within a service-oriented environment
