Director ID Support

• Opportunity to do meaningful work helping the people of NSW going through challenging situations of identity misuse and data breaches
• Ongoing employment opportunity
• Total remuneration range: $233,482 to $257,585 commensurate with experience
• Based in Haymarket with hybrid working arrangements available

About ID Support

ID Support NSW was established by the NSW Government in 2021 to provide a world-class, centralised data breach response function for NSW government agencies, reducing the risks associated with identity theft and making it easier for individuals to get help if their personal information or government proof of identity credentials are stolen or fraudulently obtained – no matter the source of the compromise.

ID Support NSW provides expert advice to NSW government agencies responding to data breaches. This advice covers remediation and mitigation activities to minimise consequences for agencies and individuals; data wrangling and enrichment; engagement and coordination with other jurisdictions and the Commonwealth Government; and communications and notification advice. Jointly with Cyber Security NSW, ID Support NSW coordinates the NSW Government’s response to large-scale third-party data breaches including the high-profile third-party data breaches.

About the role

Join Digital NSW as Director ID Support to lead the way in protecting the NSW community of identity misuse and data breaches. You will develop strategic initiatives and implement crucial support services ensuring swift recovery for those affected. With approximately up to 5 direct reports, you will set up and maintain the required incident response, prevention and awareness systems and lead the team during these critical incident response times, ensuring swift recovery for customers. As a trusted advisor, you will build strong relationships across NSW government agencies and the Commonwealth, providing strategic and expert advice on large scale data breaches and communicate insights, risks, and effective ways to mitigate the risks. You will drive innovative technical solutions to enhance identity resilience, while continuously evaluating related legislation, policies and practices for optimisation. You will keep abreast of cyber responses occurring nationally and internationally to ensure modern and best practice approaches are implemented.

For more information on the role and its accountabilities, click here to view the role description.

About you

To be successful in this role, you will have:

• Resilient and motivating leadership skills managing the team through challenging times and creating a collaborative and supportive culture
• Strong written and verbal communication skills clearly translating technical information to stakeholders
• The ability to develop and maintain constructive relationships with various stakeholders to consult, share information and resolve complex issues
• Experience in incident response and project delivery
• Knowledge of privacy laws and codes of practice is highly desired
• At least Negative Vetting 1 to discuss sensitive matters with appropriate stakeholders

About the Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focussed on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Closing date: Wednesday 1 May 2024 (9:59am).

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 8522 7***.

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