Dispatch/Call Taker

Wilson Medic One are currently seeking Casual Dispatchers/Call Taker to join our team. The Dispatch/Call Taker will be responsible for resourcing, scheduling and efficient logistical operations of personnel to ensure continuity of service delivery.
ABOUT THE ROLE:
Working under the direction of the Dispatch/Call Taker, you will be responsible for efficient patient transfer for Mental Health or Non Emergency Patients interhospital and community.
Your key duties and responsibilities will include:
· Manage crews in patient movement, transport and best clinical outcomes in accordance with contractual expectations and KPl's
· Coordinate call taking from customers and subsequent booking procedures.
· Plan and dispatch bookings to maximise the efficient use of resources.
· Ensure accuracy of booking and patient transport data entered the Wilson Medic One booking system.
· Work with Rosters to ensure most efficient crew allocations.
· Provide reports for any customer complaints or queries.
· Provide reports on any excessive delays or other noteworthy incidents.
· Completing daily Summaries of the workload for the day.
· Completing Timesheets and EOM reports.
ABOUT YOU:
· Experience with patient transport requirements and service delivery
· Ability to bring out the best in other staff.
· Ability to represent Wilson Medic One in a professional manner to customers and industry key stakeholders.
· Can direct resources and other staff in a positive environment.
· Excellent communication skills and the ability to build rapport with a diverse range of people.
· Good analytical and problem-solving skills
· Ability to perform under pressure and balance business needs with the needs of individuals.
· Collaborative team player who can also work autonomously.
· Reliable, positive and have a resilient attitude.
· Microsoft Outlook and Excel knowledge.
HOW TO APPLY
Shortlisting will commence shortly so please submit your resume and cover letter summarising your experience as soon as possible.
Only candidates that have been shortlisted for an interview will be contacted.
Please note that only shortlisted applicants will be contacted. If you are not contacted within 30 days, your application has been deemed unsuccessful.
At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
Wilson Medic One provides strategic and alternative service solutions including ambulance and patient transfer services, medical placements, emergency response and event medical solutions. We offer specialist management in the accommodation, management and transport of low, medium and high acuity (non-emergency) patients.
Our people are our business, they are our greatest asset and it's what sets us apart in the provision of primary care in the Non-Emergency Patient Transport sector. Their professionalism, passion and commitment allows us to deliver the very best in customer service and patient care. Being a part of our team means living our core values of:
Care – People, customers and communities matter.
Integrity - We do what's right, not what's easy.
Accountability - Ownership is every person's responsibility.
Innovation - Change that adds value.