Dispute Resolution Officer - Travel

Leverage your RG271 experience within Travel insurance

Your new company 

Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals, businesses, and institutions.

Your new role 

Working as a Dispute Resolution Specialist you will be;

• The first point of customer resolution whilst also ensuring quality and effectiveness to meet GICOP obligations
• Resolving customer disputes whilst supporting customer insights, quality assurance and continuous improvement to deliver on our customer experience promises.
• Providing critical feedback to the business when issues are identified through complaint analysis
• Working closely with Product, Underwriters, and distribution partners.

What you'll need to succeed 

To be successful in this role you will need;

• Experience working within insurance complaints management – specifically with exposure to internal Dispute Resolution schemes (IDR). 
• Ability to resolve complaints in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
• Good judgement and sound problem-solving skills to deal with complex issues requiring investigation

What you'll get in return 

If you are successful, you will be receiving;

• A salary of between $80k - $85k + Super + Bonus (Depending on experience)
• A role working a minimum of 38hrs a week, working Monday to Friday standard business hours
• WFH flexibility - 3 in the office, 2 days from home.
• The opportunity to work in a dynamic and supportive environment
• Career opportunities within one of Australia’s most reputable insurance providers

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Louis now on +61 2 8062 6187. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.