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SalaryWho we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.What’s the job?Choosing the right course to build a career you love, is one of the biggest decisions you can make. The Student Recruitment team are passionate about supporting students through this journey, through a consultative approach, understanding a prospective student’s career goals and objectives and provide advice on the most suitable course, how they can study, where they can study, and what the enrolment process involves.The Future Student Advisor role is vital for the student experience and will become a specialist in one of our key faculty areas: Design, Creative Technology, Business, Hospitality, Health or Education. Using this specialist knowledge with a combination of customer service, sales and account management skills you will provide guidance for future students in person, online and on the phone.You will review the suitability of applicants for a course against published entry criteria and assisting future students with application, enrolment and on boarding processes. Working closely with admissions, academics and a variety of student support teams – all with a shared focus on providing exceptional customer and learning experiences.Day-to-day accountabilities:Start each day – Knowing that you will be inspired by your future student’s goals and be prepared to change lives.You will receive fresh future student enquiries throughout the day, ready and waiting for you to contact.Your day will be a mixture of inbound and outbound calls along with students coming in to tour our state of the art campuses.To be successful you will deploy a Win-Win consultative style – Excited & Engaged future students will mean and a Happy & Engaged University environment.Get ready to be in demand and become a star focus for Open Days & Future Student focused events.Part of connecting the right course to the student’s goals will be guiding students through the admissions and on boarding processes. Ensuring integrity against the admissions process in reviewing applications – Don’t worry your admissions team mates will be there to support you throughout this process.Your core system will be Salesforce.com – You will be supported with automations and robots but this will be your core system to manage your student records and communications.Supporting the Student Recruitment Manager in sharing market insights and developing future strategies to support your students. We believe everyone should have the ability to be create their future with education.This is a full time permanent contract - the successful candidate will be based in Surry Hills. Whilst there is some flexibility, due to the nature of the position, the role will be primarily based in the office.Who you are:Have experience in a sales role, being customer focused or have a keen passion to learn.Have experience or an understanding of the education sector, additional understanding of the Domestic Market is an advantage. A passion for education is a must.Be driven by results, passionate about the high level service you will provide.Love building relationship and be energised by achieving goals.Salesforce or similar CRM experience is an advantage. If not, we are happy to provide extensive training and support for the right candidate.Have the ability to work autonomously and in a team setting within a fast-paced environment and adapt to change.Have a successful track record in meeting and exceeding goals and ability to multitask.Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.What we offer:We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position.$70,000 plus uncapped commission plus superannuationOn the job training provided / career pathways for growth and progressionAccess to internal opportunities - Be supported to learn, grow and move across the organisation.Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, send your questions through to our friendly Talent Acquisition Team atTo learn more about what makes Torrens University Australia a great place to work, visit .We’d love to hear from you.Requisition ID: R24324Applications close: 14th April 2024If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
