Donor Relations Coordinator

About Our Organisation:

Youth Off The Streets is a not-for-profit youth organisation that provides safety, support and opportunities for young people to build a positive future. We offer crisis accommodation and housing services, alternative high school education, alcohol and other drugs counselling, youth justice support, life skills and employment programs, cultural support and community engagement, among other services. We focus on early interventions that empower young people and strengthen communities.

About the Role:

The role of the Donor Relations Coordinator is to ensure that donors experience high-quality interactions with the organization that foster long- term engagement and investment and to provide backup to all areas of the Individual Giving Team including Events, Donor Relations, Major Donors, Regular Givers and Community Events.

Key Responsibilities:

• A back-up for the fundraising manager and fundraising team whenever required, including events, community events, major donors, bequests, direct marketing 
• Manage all regular giving backend processes 
• Manage donor update notes in Raider Edge database 
• Manage Individual team’s meetings and minutes 
• Various fundraising event duties as required
• First point of contact for all incoming donations via phone, mail, emails and info website
• Manage incoming fundraising mail and prepare, code and batch donor payments for the Finance & Income team
• Follow up calls and/or mail with donors e.g. credit card expiry dates, incorrect addresses, general anomalies , thank you calls to Donors etc 
• Manage all return to sender appeal mail with a view to achieving re-engagement 
• Process invoices

Skills, Abilities and Knowledge required:

• Knowledge of fundraising within a charity environment working close with donors
• High level telephone skills with a flair for customer service
• Events or functions experience
• Knowledge of Raisers Edge or similar database system
• Strong oral, written, presentation and advocacy skills
• Ability to work independently
• A high level of computer literacy
• Excellent administrative skills with a fantastic eye for detail

Requirements:

Qualification & Experience

• Experience in a similar environment, preferably in the not-for-profit space.
• 2 years + in a related field
• Working with children’s check, police check and valid Australian drivers licence
• Australian working rights

What we can offer you:

• Flexible working arrangements
• A supportive team environment
• Career progression and development pathways
• EAP for yourself and your family
• Salary packaging up to $15,900
• Rewards and benefits program

To Apply 

Please ensure you enclose a copy of your resume with your contact details and cover letter addressing the essential criteria (2 pages maximum). 

At Youth Off The Streets, diversity, equity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our people. It fuels our innovation and connects us closer to our customers and the communities we serve.

Youth off The Streets is an EEO Employer and a child safe organisation. YOTS is committed to providing a safe environment where all children and young people are treated with respect and are protected from harm. We have zero tolerance for child abuse.

This is a rare opportunity to join a passionate and high profile not for profit organisation that values the current youth of today and the youth of tomorrow.

The successful candidate will be requested to submit applications for a NSW Working With Children Check and Police Check. You will also be required to have a valid Australian Drivers Licence and unrestricted Australian working rights.

We encourage people who identify as Aboriginal or Torres Strait Islander to apply for this position.